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Unified Communications: Timing, Troubleshooting, and Long-term Success

January 09, 2019

It’s not just about “rip and replace.” You need to consider your long-term needs when implementing UC.

Unified communications solutions don’t follow the “rip and replace” playbook. To begin with, you need to build a realistic timeline for ramping up to replacement, adoption, and troubleshooting needs. It’s also smart to think at the outset about your long-term needs and how you’ll need the system to scale with your business well into the future.

Considerations include:

  • Installation. Make sure you know what the service provider does and does not deliver. Its expectations of your role in the process have to align with your own capacity and tolerance for “do it yourself” requirements. “A company may just ship you the phones and walk you through the installation process or expect you to follow videos and instructions on how to set yourself up,” says Eric Hyman, director of product marketing at Comcast Business. “With a more professional installation, the service provider will have a technician come to your site to deliver and install the service. Most customers want the latter.”
  • Support. It begins with the pre-sales team and continue through the sales, installation, and follow-up phases, Hyman notes. That’s essential to remember, because there’s no fixed timetable for getting your unified communications solution up and running. The timetable can vary from days to weeks, Hyman says, depending on how big and dispersed your organization is and how complex your needs are.
  • Adoption. You need to account for the human element in adoption of any new technology—especially a technology that for certain functions mirrors one your employees carry in their own pockets. With unified communications, your team members can access data and engage via voice, email, text, conferencing, document sharing, and collaboration platforms from their own command central, regardless of where they’re located. All that communication is part of your company’s intellectual property and competitive edge, so you need it protected by the caliber of security available via a cloud implementation—a caliber of security individual employees cannot replicate on their own mobile devices.

At the end of the day, adopting a unified communications solution isn’t about technology bragging rights or increasing your company’s cool quotient. It’s about integrating the tools you need to fulfill your company’s performance potential.

Read the Unified Communications: Timing, Troubleshooting, and Long-term Success guide to learn more about how to adopt a UC solution for sustained success.

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Anil Rout

February 04, 2019

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Anil Rout

February 04, 2019

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